Refund policy
At tohaircare.shop, we are dedicated to providing high-quality hair care solutions and ensuring your complete satisfaction. If you are not entirely happy with your purchase, we offer a straightforward return and refund process.
Return Period
You may initiate a return request within 30 days of receiving your item. Requests submitted after this 30-day window will not be eligible for a refund.
Return Conditions
• To be eligible for a return, hair care products must be unopened, unused, and in their original packaging to ensure hygiene and safety standards.
• Items that have been opened or used cannot be returned unless they are found to be defective or damaged upon arrival.
• All original accessories, promotional items, or gifts included with the purchase must be returned.
• Proof of purchase (such as your order number or confirmation email) is required.
Return Process
1.Contact our support team at support@tohaircare.shop with your order number and the reason for the return.
2.Our team will review your request within 2-3 business days and provide you with return instructions and the appropriate return address.
3.Once we receive and inspect your returned item, we will notify you of the status of your refund.
4.Approved refunds will be processed to your original payment method within 5-7 business days.
Defective or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us immediately at support@tohaircare.shop. We will resolve the issue promptly by providing a replacement or a full refund at no additional cost to you.